This Privacy Policy describes how your personal data is collected and processed by Getvip LLC, Georgia, Tskaltubo Municipality, Tskaltubo 14, 4 (hereinafter referred to as “GetVIP”; the terms “we”, “our”, “us” apply to GetVIP) when you visit our website https://getvip.app or use our mobile application that allows you to order transport services from GetVIP partners.
Personal data is information or a data set that can be used to identify you. We collect your personal data when we interact with you directly, including through automated tools. We also collect additional information from drivers as described below.
1. WHAT KIND OF PERSONAL DATA DO WE PROCESS?
1. The categories of data we process, the source of the data and the purposes of the processing are as follows:
Data provided by customer:

• Name and phone number to identify customer as a user of our platform and provide service-related information
• Email address to provide information about customer’s orders and, if consented, send promotional messages
• Order comments to process and fulfil customer’s order in accordance with customer’s preferences
• Bank details to process payments

Data provided by driver:

• Identity documents, photo, name, phone number, contact details of the company the driver represents, driving licence, vehicle registration information and information obtained from any lawful data checks to identify driver and provide access to our services
• Bank details to process payments

Data collected during use of our services:

• Customer’s location data to provide service-related features such as address autocompletion, if enabled by customer
• Driver’s location data to track available drivers or vehicles and calculate approximate travel data such as: the pick-up time, the distance to the destination and cost for the passenger, notify customer about driver’s arrival at pick-up address
• Transaction data such as information about payments, purchased services, pick-up address, destination, date, distance, service charges, calls or messages and other related data: for billing the use of our services and providing order-related notifications
• Time taken to complete an order; most frequently ordered services; number of screen views when interacting with our apps; average order value; information about browser actions and other actions on the website and app to improve the app and user interface; to provide relevant features, change app interfaces; to expand our customer base; to improve our advertising and business strategy; to prevent unauthorised orders
• Preferences, feedback and survey responses (provided at your discretion, requested at our discretion) to resolve issues and improve our services
• IP address, user login, browser type and version, time zone and location, browser extension types and versions, operating system and platform, device data (ID, type and model) to provide access to user’s account and our services
• Recorded calls with our customer service team and drivers via the app to resolve disputes and legal claims; to monitor the quality of provided services

2. The data you provide directly to us is used to provide and personalise services to you; to process your requests and requirements and to provide customer service; to allow you to communicate with drivers directly or by chat (without disclosing your phone number); to contact you by email with promotional mailings and offers about our product and platform (unless you have opted out of promotional mailings or the mailing is prohibited by law); to analyse the use of our platform in order to improve our offering and customer satisfaction.
3. The data generated by your interaction with the app is used to pursue legitimate interests while respecting your rights.
4. We may ask for your consent to process personal data where required by law. You may withdraw your consent at any time by contacting us.
5. We will process your data until the purpose of the processing has been achieved. We may continue to process your data if such processing is required by law or is necessary to protect our rights and interests or the rights and interests of third parties.
6. Telephone conversations with our customer service team and drivers are recorded when made via the apps or contact details provided in the apps and may be used to monitor the quality of service provided. Records are only available to our authorised personnel.

2. DO WE SHARE YOUR PERSONAL DATA AND HOW?
1. Your personal data will only be shared with parties:

1. directly involved in providing the services on the app:

service providers and our business partners involved in receiving and processing your order and providing software solutions for the same purpose; companies that help us carry out our activities (provision of technical infrastructure, application developers, marketing tools, consultancy services)

1. directly involved in the provision of the service:

when ordering a service (transport), the user is provided with the following information when the driver accepts the order:

• driver name, photo and rating;
• driver location;

when the driver accepts the order, we provide the driver with the following information:

• your name (and photo if you provide one);
• pick-up address and, in some cases, specified destination (depending on the type of driver).

1.3. authorised to receive your personal data in accordance with the law:
law enforcement agencies, courts, government agencies, other third parties authorised by law to request such information.
2. The parties with whom we share your data may be located in different countries.
GetVIP operates from its headquarters in Georgia. In addition, some of our service providers may be located in other territories. Some of these countries may not provide the same level of data protection or data subject rights as the country in which we provide the application. In such cases, we follow the procedures necessary to ensure that your rights are respected and that your personal data is protected during and after the transfer. These procedures may include:

• obligations under data protection agreements based on standard contractual clauses for data transfers issued by the relevant authorities; and/or
• additional contractual obligations based on our assessment of local law in the country where your data is transferred and processed; and/or
• registration or authorisation of the transfer by the competent data protection authority.

3. HOW CAN YOU ENFORCE YOUR RIGHTS?
1. You can access your personal information at any time.
Once you have logged into the app using our authentication tool, you will have access to your order history, login details and banking information. If you use username (login) and password authentication, you can get a copy of all your information.
2. You can correct the information we hold about you at any time.
Once you have logged into the app using our authentication tool, you can correct your personal information.
3. You can delete your personal information from the app or delete your account completely. The ability to delete an account may be limited if you have outstanding payments. We may need to retain certain information even after you delete it from the app, including information that we are required to retain by law or to protect our interests, particularly in connection with legal proceedings.
4. In certain circumstances, you may restrict our processing of your personal data (in particular, if you wish to correct your personal data).
5. You may at any time obtain your personal data in a convenient electronic form and transfer it to a third party (right to data portability).

Where your personal data has been processed by automated means in accordance with your consent or under a contract with us (for example, to provide you with an app), you may receive such data in a structured, commonly used and machine-readable form. You can obtain such data by logging into the app, entering your username (login) and password and following the instructions provided.
6. You may object to our use of your personal data if you believe that the processing violates your rights.
The right to object can only be exercised if we are processing your data for our legitimate interests.
7. If you believe that your rights have been violated, you may lodge a complaint with the data protection authority.
4. INFORMATION SECURITY AND STORAGE
To ensure an appropriate level of security and to maintain the integrity and confidentiality of personal data, we implement technical and organisational measures appropriate to the level of risk to the personal data we process.
We will retain your personal information while you are working with us. After our relationship has ended, we will retain your personal information for as long as we need:

• to keep records for analysis and/or audit purposes;
• to comply with record retention requirements under the law;
• to pursue any legal claims;
• to settle any claims relating to our platform and the services provided through it.

We will delete your personal data when we no longer need it for the purposes set out above. If, for technical reasons, we are unable to completely delete data from our systems, we will take reasonable steps to prevent further processing or use of the data.
5. HOW IS THIS DOCUMENT CHANGED?
We may change or update this Privacy Policy. You can request an up-to-date version of this Privacy Policy at any time by contacting us.
If we change this Privacy Policy, we will notify you if the changes we make materially affect the processing or otherwise have a significant impact on your rights. In such a case, we will notify you of the change in advance.
6. OUR CONTACT DETAILS
Getvip LLC is responsible for processing the personal data we collect.
If you have any questions or concerns about how we use your personal data, please contact us at support@getvip.app.
Correspondence address: Georgia, Tskaltubo Municipality, Tskaltubo 14, 4